Complaint Handling Level 1 (VTQ)
Complaint Handling Level 1 (VTQ) at a glance
- 3-year nationally recognised certificate
- 42 minutes of engaging video training
- Video access for 8 months
- Printable wall certificate
- CPD time credit conformation
- Free weekly video refresher
- Evidence Based Training certificate
- Videos include subtitles
We have been recognised as an endorsed provider from Skills for Care, earning the prestigious distinction as a Centre of Excellence within training and health & social care.
Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.
Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.
This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.
Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.
